Who we are

GHR is a vibrant and innovative healthcare resourcing organisation committed to helping those who are in need.

Privacy notice

UK General Data Protection Regulation (GDPR) requires all Data Controllers to inform individuals how their personal data will be processed and held. This privacy statement explains how we use any personal information we collect about you when you use this website and access our services. GHR is compliant with the national data opt-out policy.

Registration as Data Controller & contact details for the Registered Data Protection Officer

Our legal name is registered as GLOBAL HEALTHCARE RESOURCING LTD.

Our registered offices are at: 4th Floor, Silverstream House, 45 Fitzroy Street, Fitzrovia, London, W1T 6EB.

Our contact details are: Tel: +44 3333356163

Website: www.ghr.global

Email: Support@ghr.global or by post at the address above

How we use your information

The personal information collected about you, or the individuals that you are referring to our services, will be used to help us implement recovery treatment packages that are tailored to support the needs of our service users’ recovery and to support the continued development and improvement of the services we provide. Information submitted through our online enquiries form will be reviewed and shared with the GHR department or service identified as appropriate for processing the information that you have provided.

Processing of information includes the following activities:
Service user, family members and carer data

• Storing hard copy (paper) and soft copy (electronic) records of data in an archived format when no longer required for processing.
• Storing data relating to deceased individuals who have accessed services through GHR.
• Writing to GPs and informing them of service user treatment with GHR or informing them of new registrations.
• Working with criminal justice services and providing treatment assessments for service users.
• Working with probationary services where service users are required to take part in a criminal justice requirement.
• Working with prison services for continued treatment.
• Working with safeguarding teams to ensure individuals at risk receive the appropriate support.
• Working with pharmacies, monitoring and processing data in relation to needle exchange and supervised consumption programmes.
• GHR shares information with the National Drug Treatment Monitoring Service (NDTMS). This information is collected on behalf of the Office for Health Improvement and Disparities (OHID) and is used to monitor numbers accessing treatment support.
• Designing and contributing to research and innovation projects, to support the continued improvement of treatment and services.
• This is in line with National Data Opt-Out Policy.
• Local authorities for monitoring, evaluating and reviewing substance misuse treatment services.
• Transferring data to new substance misuse treatment providers at the start or end of a service contract.
• Recording and monitoring incidents, accidents and complaints for internal investigations and audits.
• Compliance with legal obligations.

Employee data

• Staff administration
• Payroll and pension administration
• Staff wellbeing
• Health administration and services
• Equal Opportunities monitoring
• Surveying of staff to support organisational initiatives
• Business management and planning
• Workforce planning, and the provision of facilities such as estates, car parking and IT/telecoms
• Accounting and auditing
• Prevention/detection of fraud, crime and or prosecution of offenders
• Education and training
• Management of organisational change
• Supporting emergency preparedness and business continuity
• Compliance with legal obligations.

Your right of access

You have the right to ask us for copies of your personal information. This right will always apply. Please be aware that there are some exemptions, which means you may not always receive all the information we process.

One way to do this is to download and fill out our Subject Access Request Form, which asks for all the information we would need to process your request.

For more information about this right, we recommend you obtain further information from Click Here

Right to be informed

Your right to be informed is met by the provision of this privacy notice, and similar information when we communicate with you directly.

Your right to rectification

You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. This right always applies.

Should GHR receive a request to correct any data, we will take reasonable actions and will investigate if the data is accurate. This will include a review of the records held and processes followed when recording the data. Upon completion of the review, GHR will:

• Advise you of the outcome in writing
• Confirm the outcome of the investigation, detailing the actions that have been taken, e.g. confirm if the information has been corrected or if not, the reason why the rectification has not taken place
• Where information has been shared with other organisations and then later rectified, share the details of the rectification with the applicable parties.

In order for us to complete this process, we would ask that you provide your reasons and where possible any evidence to support your request for rectification.

Further information relating to rectifying your data can be found at: Click Here

Access and retention

We will hold your personal data on our systems for as long as you are a user of GHR services and for as long afterwards as is necessary to comply with our legal obligations. This applies if you enter treatment with GHR or if you have submitted a compliment or complaint.

We will review your personal data every year to establish whether we are still entitled to process it. If we decide that we are not entitled to do so, we will stop processing your personal data and will retain your personal information in an archived format as directed by our organisational Records Management and Retention Policy. Where your information relates to a general enquiry about GHR services, information will be removed from our systems after a period of six months.

Right to data portability

The right to data portability allows individuals to obtain and reuse their personal data for their own purposes. This right is only available where the legal basis for processing under the GDPR is consent, or for the purposes of a contract between you and GHR.

For this to apply the data must be held in electronic form. It allows for personal data to be moved, copied or transferred easily from one IT environment to another in a safe and secure way.

Right to object

You have the right to object to the processing of personal data about you on grounds relating to your situation. The right is not absolute, and we may continue to use the data if we can demonstrate compelling legitimate grounds.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitors/users of the website and compile statistical reports on website activity. For further information visit Click here You can set your browser not to accept cookies and the above website tells you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.

GHR Connect

GHR works in partnership with an external organisation to provide the GHR Connect service.

Data relating to your use of the web and mobile application (known as usage data) includes IP address, length of visit, navigation paths and may be processed to analyse the use of the web and mobile applications and to improve the service.

Account data includes your name and email address added by GHR so you can use the application. Occasionally, we may need to contact some users to confirm account data and this can be done GHR email.

Service data includes personal information recorded on the web and mobile applications in the course of using the service. The service data may be processed for the purposes of operating the web and mobile applications, providing the service, ensuring the security of the web and mobile applications, maintaining back-ups of databases and communicating with you.

Links to other websites

Where we provide links to websites of other organisations, this privacy notice does not cover how that organisation processes personal information. We encourage you to read the privacy notices on the other websites you visit.

Right to complain to the Information Commissioner

If you have any concerns in the way in which GHR processes personal data, please get in contact with us. Alternatively, you can make a complaint using GHR’s complaint procedure that will be fully investigated. You have the right to complain to the Information Commissioner if you are not happy with any aspect of GHR’s processing or believe that we are not meeting our responsibilities as a data controller.

The contact details for the Information Commissioner are:

Information Commissioner’s Office Wycliffe House Water Lane, Wilmslow, SK9 5AF

Website: www.ico.org.uk